Return and Exchange Policy

At Divine, we prioritize customer satisfaction and aim to ensure you are happy with your purchase. Please carefully review our policy regarding returns and exchanges:

1. No Refund Policy

1.1 Divine operates with a strict no-refund policy. Once a purchase has been completed, we cannot issue a monetary refund under any circumstances.

2. Exchange Policy

2.1 We offer exchanges for items if you notify us within 24 hours of receiving your order. Exchanges will only be granted if the following conditions are met:

• The product is unused and in its original condition.
• The product is returned with its original tags and packaging.
• Proof of purchase is provided.

2.2 To initiate an exchange, please contact our customer support team at support@divinenp.com with your order details and reason for the exchange.

2.3 Exchanges are subject to product availability. If the desired product is out of stock, we may offer you a store credit or suggest alternative items.

3. Shipping Costs for Exchanges

3.1 Customers are responsible for the shipping costs associated with returning the original product and receiving the exchanged item.

3.2 Divine is not liable for lost or damaged items during return shipping. We recommend using a trackable shipping service to ensure the safe return of your product.

4. Exceptions

4.1 The following items are not eligible for exchange:

• Items marked as final sale.
• Customized or personalized products.

Thank you for understanding and supporting Divine. If you have any further questions about our return and exchange policy, feel free to reach out to our team at support@divinenp.com.