{"id":11,"date":"2024-12-17T08:19:05","date_gmt":"2024-12-17T08:19:05","guid":{"rendered":"https:\/\/divinenp.com\/?page_id=11"},"modified":"2024-12-17T10:43:02","modified_gmt":"2024-12-17T10:43:02","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/divinenp.com\/?page_id=11","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h1 id=\"wd-323f5d11\" class=\"wp-block-wd-title title\">Return and Exchange Policy<\/h1>\n\n\n\n<p id=\"wd-8d4eea79\" class=\"wp-block-wd-paragraph\">At Divine, we prioritize customer satisfaction and aim to ensure you are happy with your purchase. Please carefully review our policy regarding returns and exchanges:<\/p>\n\n\n\n<div id=\"wd-82f99705\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-abf00971\" class=\"wp-block-wd-title title\">1. <strong>No Refund Policy<\/strong><\/h2>\n\n\n\n<p id=\"wd-1b65caa8\" class=\"wp-block-wd-paragraph\">1.1 Divine operates with a strict no-refund policy. Once a purchase has been completed, we cannot issue a monetary refund under any circumstances.<\/p>\n\n\n\n<div id=\"wd-0e3cc2a9\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-1eff391c\" class=\"wp-block-wd-title title\">2. <strong>Exchange Policy<\/strong><\/h2>\n\n\n\n<p id=\"wd-080c148d\" class=\"wp-block-wd-paragraph\">2.1 We offer exchanges for items if you notify us within <strong>24 hours<\/strong> of receiving your order. Exchanges will only be granted if the following conditions are met:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product is unused and in its original condition.<\/li>\n\n\n\n<li>The product is returned with its original tags and packaging.<\/li>\n\n\n\n<li>Proof of purchase is provided.<\/li>\n<\/ul>\n\n\n\n<p id=\"wd-a6f5b352\" class=\"wp-block-wd-paragraph\">2.2 To initiate an exchange, please contact our customer support team at <a href=\"mailto:support@divinenp.com\">support@divinenp.com<\/a> with your order details and reason for the exchange.<\/p>\n\n\n\n<p id=\"wd-3e116d09\" class=\"wp-block-wd-paragraph\">2.3 Exchanges are subject to product availability. If the desired product is out of stock, we may offer you a store credit or suggest alternative items.<\/p>\n\n\n\n<div id=\"wd-43e7811c\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-5ee675a8\" class=\"wp-block-wd-title title\">3. <strong>Shipping Costs for Exchanges<\/strong><\/h2>\n\n\n\n<p id=\"wd-1ec770fa\" class=\"wp-block-wd-paragraph\">3.1 Customers are responsible for the shipping costs associated with returning the original product and receiving the exchanged item.<\/p>\n\n\n\n<p id=\"wd-0d44bc72\" class=\"wp-block-wd-paragraph\">3.2 Divine is not liable for lost or damaged items during return shipping. We recommend using a trackable shipping service to ensure the safe return of your product.<\/p>\n\n\n\n<div id=\"wd-19f0b5b2\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<h2 id=\"wd-8573b495\" class=\"wp-block-wd-title title\">4. <strong>Exceptions<\/strong><\/h2>\n\n\n\n<p id=\"wd-c91977c8\" class=\"wp-block-wd-paragraph\">4.1 The following items are not eligible for exchange:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items marked as final sale.<\/li>\n\n\n\n<li>Customized or personalized products.<\/li>\n<\/ul>\n\n\n\n<div id=\"wd-c929a16a\" class=\"wp-block-wd-divider wd-style-line\"><\/div>\n\n\n\n<p id=\"wd-5e400d41\" class=\"wp-block-wd-paragraph\">Thank you for understanding and supporting Divine. If you have any further questions about our return and exchange policy, feel free to reach out to our team at <a href=\"mailto:support@divinenp.com\">support@divinenp.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/divinenp.com\/index.php?rest_route=\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/divinenp.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/divinenp.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/divinenp.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/divinenp.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11"}],"version-history":[{"count":2,"href":"https:\/\/divinenp.com\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":34595,"href":"https:\/\/divinenp.com\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions\/34595"}],"wp:attachment":[{"href":"https:\/\/divinenp.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}